Beaullieu,
Sorry I can't speak directly to you motor mounts but I can speak to dealing with Honda. I don't want to re-direct this topic, but I found in dealing with Honda Customer Care for a left front coil spring that broke on my Honda Odyssey (2000 LX with ~ 118K, well out of warrenty) Honda "stepped up" if you want to call it that. When the spring broke it took the left ABS wheel sensor out along with the left outboard CV joint boot (Honda Tech, if you see this it might sound familar to you....). So Honda corporate was willing to pick up the cost of those parts (spring, CV joint boot and ABS sensor), the problem as I saw it was I could by the parts on the internet from an online Honda dealer for $112.00 plus shipping and tax (this dealer is in my home state). My thought was if I could buy the parts at "internet retal" for $120 (lets face it someone is still making a profit at this cost), then what was Honda really giving me, maybe $50-60 "good will"? What I was looking for was for me to cover the cost of a coil spring and the labor to replace it and have Honda cover the additional damage caused by the spring failure (parts and labor). When you look at the labor rate only, to replace the parts at full dealer labor rate cost of $110.00 per hour at a "book" time, the repair would have still been very costly to me, ~ $450 (for the labor alone). That was with me working first with my dealership, with them contacting Honda Customer Care (in CA) and me contacting Honda Customer Care (in CA). So what is my point? Well I would sugguest that if I had it to do over and if you want to get the best deal for Honda to pick up the most for you repair, you stand a better chance working directly with your service rep. at the Honda dealership along with the dealership service manager and the area Honda zone representative. Request a meeting so that the four of you are face to face so to speak. I feel that you would likely get far more that way than working through / over the telephone with a Honda customer care person in CA. You should also be able to get a decision fairly quickly, a day or two at most (it took almost 2 weeks to get the Honda Customer Care offer). Hope this helps. Russ
Sorry, I did not realize this was an old thread, but it still may help someone....
|